PRIVACY POLICY

1. About this Privacy Policy

This Privacy Policy explains how DigClue, digclue.com, the DigClue web game, and DigClue mobile applications collect, use, store, disclose, and protect information when you visit our website, create an account, play game modes, join live rooms, use Discover/trivia, earn ClueCoins, climb belts/ranks, make purchases, receive notifications, or contact support.

By using DigClue, you agree to this Privacy Policy and to our Terms of Service. If you do not agree, please do not use DigClue.

2. Information We Collect

Account and profile information

When you create or use an account, we may collect information such as your email address, username, authentication identifier, DigClue serial ID, profile picture, display preferences, login method, and account status.

Gameplay and progress information

We collect information needed to operate the game, including scores, guesses, clues shown, hints used, game results, streaks, ClueCoins wallet balance, lifetime ClueCoins, belt/rank progress, leaderboard entries, achievements, room participation, friend/group actions, and gameplay history.

Multiplayer, live room, and social features

If you use live rooms, friends, groups, invites, chat, sharing, or similar social features, we may collect and process the content and metadata needed to deliver those features, such as room codes, room names, participants, messages, invitations, notifications, and reported content.

Device, technical, and usage information

We may automatically collect information such as IP address, browser type, device type, operating system, app version, device identifiers, language, country/region, referral pages, pages viewed, session activity, crash logs, diagnostics, and similar technical information.

Purchases and payment information

If you purchase subscriptions, ClueCoin packs, premium access, or other digital items, payment information is processed by app stores, payment processors, or checkout providers. We may receive transaction details such as purchase status, product purchased, transaction ID, receipt data, price, currency, and refund/chargeback status. We do not intentionally store full payment card numbers.

Support and communication information

If you contact us, we may collect your name, email address, account details, message content, screenshots, attachments, and any other information you choose to provide so we can respond and improve DigClue.

3. How We Use Information

We use information to:

• Create, authenticate, secure, and maintain your account.
• Operate DigClue game modes, AI clue flows, live rooms, Discover/trivia, ClueCoins, belts, leaderboards, rewards, store features, and notifications.
• Save your progress, prevent duplicate accounts, and keep your username, wallet, lifetime coins, scores, and belts connected to the correct account.
• Process purchases, subscriptions, refunds, fraud checks, and payment support.
• Detect, investigate, and prevent cheating, bots, account abuse, unauthorized coin transfers, exploit attempts, spam, harassment, fraud, or security incidents.
• Provide customer support and respond to user requests.
• Improve app performance, content quality, gameplay balancing, safety, and user experience.
• Send service messages, updates, push notifications, emails, or promotional communications where permitted by law and your settings.
• Comply with legal obligations and enforce our Terms of Service.

4. AI Clues, Trivia, and Educational Content

DigClue may use automated or AI-assisted systems to generate clues, hints, trivia, word content, recommendations, or moderation signals. AI-generated or educational content may be imperfect, incomplete, or inappropriate in rare cases. You should not rely on DigClue as professional, legal, medical, financial, or safety advice.

5. Cookies, Analytics, Ads, and Similar Technologies

DigClue and our service providers may use cookies, local storage, pixels, device identifiers, SDKs, analytics tools, and similar technologies to keep you signed in, remember preferences, understand usage, fix bugs, prevent fraud, measure performance, and show ads or promotions.

You can manage cookies through your browser settings. Mobile users may be able to limit ad tracking or app tracking through iOS or Android privacy settings. Disabling some technologies may affect features or gameplay.

6. How We Share Information

We do not sell your personal information as a standalone product. We may share information in the following limited situations:

• Service providers: hosting, authentication, database, analytics, crash reporting, payment processing, app store validation, email, notifications, anti-fraud, moderation, and support tools.
• Advertising and measurement partners: to show, measure, limit, and improve ads or promotions, subject to applicable law and your privacy settings.
• Other users: your username, profile picture, score, belts, leaderboard position, room participation, shared words, messages, and other multiplayer/social activity may be visible to other players depending on the feature.
• Legal and safety reasons: to comply with law, respond to lawful requests, enforce our Terms, protect rights and safety, investigate abuse, or prevent fraud/security issues.
• Business transfers: if DigClue is involved in a merger, acquisition, financing, reorganization, asset sale, or similar transaction, information may be transferred as part of that transaction.

7. Children and Minors

DigClue is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are under 13, do not create an account or send personal information to DigClue. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

If you are between 13 and 18, you should use DigClue only with permission from a parent or legal guardian.

8. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or request a copy of your personal information. You may also be able to object to some processing or withdraw consent where processing is based on consent.

You can request account deletion, data correction, or privacy support by contacting us at banthia21@digclue.com. We may need to verify your identity before completing a request.

9. Data Retention

We keep information for as long as needed to provide DigClue, maintain account progress, comply with legal obligations, resolve disputes, prevent fraud/cheating, enforce our Terms, and support business operations. Some data may remain in backups or logs for a limited time after deletion.

10. Security

We use reasonable technical, administrative, and organizational measures designed to protect information. However, no website, app, database, or internet transmission is completely secure. You use DigClue and transmit information at your own risk. Please protect your login credentials and notify us if you believe your account has been compromised.

11. Third-Party Links and Services

DigClue may link to third-party websites, app stores, social media pages, payment providers, advertising partners, or other services. Their privacy practices are governed by their own policies, not this Privacy Policy.

12. International Use

DigClue may be accessed from different countries. Your information may be processed and stored in countries other than where you live. By using DigClue, you understand that your information may be transferred and processed as described in this Privacy Policy.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above and may provide additional notice where required. Continued use of DigClue after an update means you accept the updated policy.

14. Contact Us

For privacy questions, data requests, account deletion, or complaints, contact us at:

Email: banthia21@digclue.com
Website: digclue.com